Customer Experience Director

2 months ago

Liverpool, Liverpool, United Kingdom Hollister Co. Stores Full time
Job Description

A Full-Time Key Holder plays a crucial role in driving business success through leadership and is actively involved in ensuring a unique customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

Key Responsibilities
  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a positive and engaging customer experience through exceptional service and product knowledge.
  • Communication: Effectively communicate with associates, customers, and management to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure store security.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Qualifications
  • At Least One Year of Customer Service Experience: Proven track record of providing exceptional customer service in a retail environment.
  • Work Ethic: Demonstrated ability to work independently and as part of a team to achieve business objectives.
  • Assertiveness: Confident and assertive communication style to effectively lead and motivate associates.
  • Applied Learning: Ability to apply learning and development opportunities to improve business results.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy and quality in all aspects of the job.
  • Analytical Skills: Strong analytical skills to analyze data and make informed business decisions.
  • Adaptability / Flexibility: Ability to adapt to changing business needs and priorities.
  • Multi-Tasking: Proven ability to prioritize tasks and manage multiple responsibilities simultaneously.
  • Stress Tolerance: Ability to work in a fast-paced environment and manage stress effectively.
Benefits
  • Quarterly Incentive Bonus Program: Opportunity to earn bonuses based on individual and team performance.
  • Paid Time Off: Accrued paid time off to recharge and maintain work-life balance.
  • Indefinite Contract: Long-term employment opportunity with a stable and growing company.
  • Paid Volunteer Day per Year: Opportunity to give back to the community and make a positive impact.
  • Merchandise Discount: Discount on company merchandise to enhance personal style and wardrobe.
  • Private Medical Insurance Available: Comprehensive medical insurance to ensure health and well-being.
  • Life and Disability Insurance: Protection for life and disability to provide peace of mind.
  • Associate Assistance Program: Support for associates to address personal and professional challenges.
  • Paid Parental and Adoption Leave: Support for new parents and adoptive families to balance work and family responsibilities.
  • Pension Plan with Company Match: Retirement savings plan with company matching contributions.
  • Training and Development: Opportunities for professional growth and development to enhance skills and knowledge.
  • Opportunities for Career Advancement: Pathways for career advancement and professional growth within the company.
  • A Global Team of People Who'll Celebrate you for Being YOU: Inclusive and diverse work environment that values individuality and promotes a positive work-life balance.

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