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Client Support Specialist

3 months ago

Ringwood, Hampshire, United Kingdom Collaborate Recruitment Full time
Position Overview

We are excited to partner with Collaborate Recruitment, a leader in the Insurance sector.

This well-respected organization boasts a 5-star rating for its services. As a Customer Care Advisor, you will collaborate with a small yet highly proficient team that is welcoming, friendly, and supportive.

The primary objective of this role is to provide outstanding customer support, working closely with the sales department to guarantee that customers receive professional and exceptional service throughout their journey. Being a strong team player is essential, along with possessing excellent communication abilities. You will engage with clients through various channels including phone calls, webchat, and emails.

Key Responsibilities:

  • Delivering exceptional customer service across all communication platforms
  • Ensuring adherence to compliance standards
  • Maintaining a consistently high level of performance and quality

Qualifications:

  • Experience in insurance, financial services, or banking is advantageous.
  • Minimum of 2 years of strong customer service experience
  • Goal-oriented, driven, enthusiastic, and eager to learn