Brand Advocate

3 weeks ago

London, Greater London, United Kingdom Staycity Group Full time

Brand Advocate - Staycity Group

Staycity Group is a dynamic and rapidly growing operator in the hospitality sector, making significant strides across major European cities.

At Staycity, we pride ourselves on being more than just a hospitality brand; we are a diverse and inclusive organization that values individuality and encourages you to express your authentic self at work. If you share our enthusiasm for creating memorable experiences for guests and possess a warm, personable approach, we are eager to hear from you.

We are currently seeking a Brand Advocate to enhance our operations. This newly established position will play a crucial role in the execution and coordination of operations, ensuring that essential quality benchmarks align with the company's mission and brand ethos in both pre-opening and operational settings. The Brand Advocate will collaborate with teams to guarantee that our guests enjoy a consistent brand experience by promoting quality and excellence at every interaction.

Benefits:

We are committed to supporting your well-being and growth, offering resources for health, wellness, learning, and development. We also celebrate personal milestones:

  • Generous holiday entitlement - 25 days plus public holidays
  • Annual performance bonus based on your contributions
  • Discounted accommodation rates starting at £/€25
  • Friends and family discount of up to 35%
  • Referral program with rewards for successful introductions
  • Educational support to enhance skills and confidence
  • Two paid volunteer days annually to engage with local community initiatives
  • Employee Assistance Program (EAP) for you and your family
  • Paid leave for maternity, surrogacy, adoption, and paternity
  • Option to participate in the Cycle to Work scheme

Key Responsibilities:

  • Assist pre-opening teams with training initiatives, collaborating with the People Team to onboard new staff effectively.
  • Provide necessary standards and policies to ensure brand consistency in hotel operations.
  • Support operational teams before, during, and after openings to uphold brand standards.
  • Document feedback and recommendations for improvement post-opening.
  • Facilitate the adoption of new and existing brand standards through training and operational support.
  • Contribute to the implementation of best practices across the company.
  • Lead process improvement initiatives, ensuring measurable outcomes.
  • Maintain visibility and regular communication with operational teams to gather insights on brand standards and overall guest satisfaction.

Ideal Candidate Profile:

  • Minimum of 5 years' experience in a lifestyle hospitality brand is essential.
  • Proven ability to work collaboratively to consistently meet and exceed targets.
  • Strong interpersonal skills with a track record of building positive relationships with diverse stakeholders.
  • A creative thinker who thrives in an entrepreneurial environment.
  • Exceptional attention to detail.
  • Ability to support change, mentoring, coaching, and providing constructive feedback with empathy.
  • A visionary who embraces innovative ideas and inspires others to do the same.

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