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Brand Advocate

2 months ago

London, Greater London, United Kingdom Staycity Group Full time

Brand Advocate - Staycity Group

Staycity Group is a dynamic and rapidly growing operator in the hospitality sector, known for its innovative approach across various European cities.

At Staycity, we pride ourselves on fostering a diverse and inclusive workplace that values individuality. If you are enthusiastic about creating memorable experiences for guests and possess a genuine passion for hospitality, we would be delighted to connect with you.

We are currently seeking a Brand Advocate to enhance our operations. This newly established position will focus on supporting the execution and coordination of processes to ensure that essential quality benchmarks align with the company's mission and brand ethos in both pre-opening and operational venues. The Brand Advocate will collaborate with teams to guarantee that our guests enjoy a seamless brand experience by promoting excellence and high standards at every interaction.

Benefits:

We are committed to your well-being and that of your family, offering support for health, wellness, and professional growth:

  • Generous leave policy - 25 days plus public holidays
  • Annual performance bonus based on your contributions
  • Discounted accommodation rates starting at £/€25 for personal stays
  • Friends and family discounts of up to 35%
  • Referral program to reward successful recommendations
  • Educational assistance to help you develop new skills and confidence
  • Two paid volunteer days each year to support local community initiatives
  • Employee Assistance Program (EAP) for you and your family during challenging times
  • Paid leave for maternity, surrogacy, adoption, and paternity
  • Option to engage in the Cycle to Work scheme

Key Responsibilities:

  • Assist pre-opening teams with operational training plans, supporting the onboarding process for new team members.
  • Provide necessary standards and policies to pre-opening teams to ensure brand compliance.
  • Support operational teams before, during, and after openings to maintain brand standards.
  • Document feedback and improvement directions post-opening to enhance operations.
  • Facilitate the adoption of new and existing brand standards through operational support and training.
  • Help implement best practices across the company.
  • Lead process improvement initiatives, ensuring that outcomes are measurable and achievable.
  • Maintain visibility and regular communication with operational teams to gather feedback on brand standards, product quality, service levels, and overall guest satisfaction.

Qualifications:

  • Minimum of 5 years' experience in a lifestyle hospitality brand is essential.
  • Proven ability to work collaboratively to consistently meet and exceed targets.
  • Strong interpersonal skills with a track record of building positive relationships with diverse stakeholders.
  • A creative and entrepreneurial mindset.
  • Exceptional attention to detail.
  • Ability to support change and guide teams through transitions with mentorship and constructive feedback.
  • Innovative thinker who inspires others to embrace bold ideas.