Front of House Coordinator

5 days ago

London, Greater London, United Kingdom IOM3 (Institute of Materials, Minerals & Mining) Full time
Front of House Team Member

We are seeking a highly organized and detail-oriented individual to join our Front of House team as a Receptionist and Administrative Assistant. As the first point of contact for our team, tenants, and guests, you will play a vital role in the management and delivery of our venue hire and team hub.

Key Responsibilities:

  • Greeting Visitors: Professionally welcome visitors, including opening and closing the building, and ensuring a warm and welcoming atmosphere.
  • Switchboard Management: Answer and direct switchboard calls between our London and Grantham hubs, providing excellent communication skills and a positive experience for our callers.
  • Room Bookings: Responsible for internal and external room bookings for both London and Grantham hubs, including arranging couriers, taxis, travel, and accommodation for staff members and volunteers.
  • Event Preparation: Prepare information for upcoming events, liaise with catering companies, and Facilities Assistants to ensure seamless event execution.
  • Stationery Management: Maintain stationery stock and order supplies as needed for both London and Grantham hubs.
  • Administrative Support: Provide secretarial and administrative assistance to the Director of Business Support, including distributing incoming mail and general office administration.
  • Guest Services: Manage our guest cloakroom and provide exceptional customer service to our visitors.
  • Reporting and Compliance: Compile and report consumption information for our Accounts Team and support the Business Support Manager in liaising with contracted-out cleaning and other service providers.
  • AV and VC Support: Assist the Facilities Assistant with AV and VC facilities to ensure smooth event execution.

We value diversity and inclusion at IOM3 and encourage applications from candidates who may not meet every qualification but are excited about this role. If you need reasonable adjustments, please contact us to make suitable arrangements.

For more information or to apply, please contact Collette Marriott, Director of Business Support.

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