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Visitor Experience Ambassador

2 months ago

Bath, Bath and North East Somerset, United Kingdom Bath and North East Somerset Council Full time

About the Role

We are seeking a highly skilled and enthusiastic individual to join our award-winning Front of House team at the Roman Baths. As a Visitor Experience Host, you will be responsible for providing exceptional customer service and creating memorable experiences for our visitors.

Key Responsibilities

  • Welcome and engage with visitors, providing a warm and welcoming atmosphere
  • Manage visitor entry, sell tickets and guidebooks, and issue and collect audio guides
  • Patrol the site, ensuring the safety and security of our visitors
  • Give guided tours, sharing your knowledge and passion for history with our visitors
  • Provide excellent customer care and communication skills, responding to visitor queries and concerns

Requirements

  • A good general education, with a high standard of personal presentation
  • Excellent customer care and communication skills
  • Experience of operating tills and handling cash transactions
  • The ability to speak a foreign language would be an advantage
  • Experience of working in a visitor attraction or museum would be helpful

About Us

Bath & North East Somerset Council is a local authority committed to improving the lives of our residents. We are passionate about providing exceptional customer service and creating memorable experiences for our visitors.

Why Work with Us

We offer a wide range of benefits, including a competitive salary, excellent training and development opportunities, and a supportive and inclusive work environment.