Senior Family Support Coordinator

3 weeks ago


Cardiff, Cardiff, United Kingdom Cardiff County Council Full time

About The Service

Cardiff Parenting Services operates under the umbrella of Cardiff Early Help, guided by a Senior Educational Psychologist. Our dedicated teams provide both group and individual parenting programs and interventions throughout Cardiff. We engage with families in various community settings, including home visits and temporary accommodations.

Our offices are strategically located across Cardiff, and we are equipped for remote work.

To learn more about Early Help initiatives, please visit our website.

For specific information about our Parenting Services, you can explore our online resources.

Connect with us on social media to stay updated on our activities and offerings.

Testimonials from Senior Staff: 'This role is incredibly fulfilling. You gain insights into diverse communities and support families from various backgrounds, including those facing homelessness and those living in Gypsy and Traveller sites. My understanding of these communities has deepened significantly.'

About the Role

The Cardiff Flying Start Groups Team is responsible for delivering structured programs like Language and Play, alongside informal drop-in sessions for families across the city. We also organize school holiday activities, including fun days and excursions.

In collaboration with the Area Team Leader, the successful candidate will be tasked with planning, executing, monitoring, and assessing effective support programs that cater to all families with children under a specified age. They will actively contribute to fostering a welcoming and inclusive atmosphere sensitive to the needs of both adults and children utilizing our services. The role involves creating a safe environment for parents and children to engage in play and interaction, promoting well-being and enhancing positive parenting practices.

We prioritize the welfare of our staff and are committed to cultivating a positive workplace culture where our exceptional team feels respected and valued.

Our Commitment to Staff Welfare Includes:

  • A generous annual leave package.
  • Access to the Cardiff & Vale of Glamorgan Pension Fund, part of the Local Government Pension Scheme (LGPS), offering a secure and flexible pension plan.
  • Guaranteed opportunities for further training and development to advance your career.
  • Access to employee equality networks for support and social interaction, including networks for Black, Asian & Minority Ethnic individuals, Carers, Disabilities, LGBT, and Women.
  • Comprehensive employee well-being support.
  • Access to the MyAdvantages Employee Benefits Platform, which includes the Council's Cycle to Work Scheme and exclusive discounts at various retailers.

What We Seek in Candidates

A Level 3 qualification in Children's Care, Learning, Play, and Development is essential (please refer to the job description and personal specification for detailed qualification requirements). When applying, please highlight how you meet the essential criteria outlined in the attached person specification.

The successful candidate will be responsible for planning and delivering services that encourage parent-child interaction, nurture child development, and provide a safe space for families to engage in play and interaction, thereby supporting well-being and enhancing positive parenting skills. The role may involve working with individuals facing challenges, trauma, and distress, necessitating a non-judgmental approach characterized by empathy and understanding.

Candidates must possess a thorough understanding of children's developmental needs and be capable of delivering sensitive information to parents regarding their child's development and parenting strategies.

The role requires the ability to respond appropriately to disclosures from service users regarding vulnerable children and/or adults, child protection, and domestic abuse, following established protocols and procedures.

A valid driving license and access to a vehicle are mandatory, as the position involves travel across various areas.



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