IT Support Specialist
4 days ago
Job Title: Application Support Analyst
Location: Hybrid / Remote
Salary: £30,000 - £35,000
About the Role:
Deerfoot IT Resources Limited is seeking a skilled Application Support Analyst to join our dynamic Support Team. As a key member of the team, you will be responsible for providing exceptional customer service and support to end clients and customers using our leading SaaS platform.
- Provide top-notch support to customers as the first point of contact.
- Contribute to service improvements and optimize our support processes.
Key Requirements:
- Experience in a Service Desk environment, managing incidents and requests per SLAs.
- Familiarity with Service Management tools like Jira, ZenDesk, or ServiceNow.
- Basic understanding of ITIL terminology and concepts.
Why You'll Love Working with Us:
- 25 days of holiday + bank holidays.
- Flexible remote working with occasional office visits.
- Employer pension contribution up to 5%.
- Enhanced family leave.
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