Accessibility Standards Advisor

4 weeks ago

Bristol, Bristol, United Kingdom HM Revenue and Customs Full time

Position Overview

Join HM Revenue and Customs (HMRC) and embark on a fulfilling career where your contributions matter. Our employees share their experiences, highlighting the sense of purpose and community that defines our workplace.

About Our Team

We are the Digital Inclusion and Accessibility Standards team, dedicated to crafting accessible digital experiences. Our expertise supports numerous colleagues across HMRC, ensuring compliance with rigorous quality standards. Our efforts enable citizens to engage with government digital services without encountering barriers. Our team comprises professionals from diverse backgrounds, bringing a wealth of experience in Digital, Data, and Technology.

Opportunity Overview

In this role, you will collaborate with various stakeholders from product, portfolio, platform, and delivery teams, quickly establishing credibility and influencing others.

Key Responsibilities

  • Provide consultancy to delivery teams, sharing your expertise to develop accessible and inclusive services. Gain a thorough understanding of User-Centered Design to effectively communicate its importance to our clients.
  • Implement AGILE and LEAN methodologies while promoting the Government Service Standards. Elevate your team's profile by advocating for our inclusive end-to-end services across HMRC and the public sector.
  • Act as a mentor and develop comprehensive training programs for various professions, contributing to HMRC's assurance approach in alignment with the Government Service Standard regarding accessibility and digital inclusion.
  • Collaborate closely with user research, design, and customer insight teams to deepen the understanding of user needs, integrating the latest practices related to accessibility and inclusion into our consulting efforts.
  • Maintain relationships with internal and external stakeholders, serving as a key contact by attending regular meetings and fostering essential partnerships.

Candidate Profile

Essential Qualifications

  • Ability to identify accessibility and digital inclusion challenges and collaborate with delivery teams to address these issues. Manage stakeholder expectations while leveraging your knowledge to provide clear recommendations.
  • Extensive experience in delivering digital services through various lifecycle phases, including facilitating challenging discussions within teams or with senior stakeholders. Demonstrate flexibility and proactive communication.
  • Current knowledge of the Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, and Web Content Accessibility Guidelines.
  • Ability to articulate the relationship between usability and accessibility, effectively communicating strategies to eliminate barriers in digital interactions, fostering a collaborative and inclusive environment.

Desirable Qualifications

  • Familiarity with the government strategy surrounding accessibility and digital inclusion.

Technical Skills

During the selection process, we will evaluate your proficiency in the following technical skills:

  • Understanding of Web Content Accessibility Guidelines
  • Experience in delivering services that meet the Government Service Standard

Benefits

In addition to a competitive salary of £42,618, HMRC contributes £11,506 towards your membership in the Civil Service Defined Benefit Pension scheme. We offer flexible and hybrid working arrangements to help you balance your professional and personal commitments. We encourage applications from individuals seeking flexible work arrangements, accommodating requests whenever feasible, considering operational and customer service needs.

Our generous leave policy starts at 25 days, increasing by one day for each year of qualifying service, up to a maximum of 30 days.

  • Pension contributions of at least 27% of salary to our colleagues' Alpha pension.
  • Family-friendly policies.
  • Personal support and development opportunities.
  • Coaching and professional growth.

To learn more about HMRC and discover what it means to be part of our team, please explore our resources.

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