Sales Advisor
5 days ago
We are seeking a highly motivated and customer-focused Retail Sales Advisor to join our team at Nisbets. As a Retail Sales Advisor, you will be responsible for delivering exceptional customer service, contributing to store sales targets, and driving customer engagement.
Key Responsibilities- Customer Service: Deliver first-class customer service in line with Nisbets expectations, ensuring all customer needs are met and customers repeatedly return.
- Store Sales: Take ownership of contributing to store sales targets and KPIs, including Revenue, Margin, Conversion, Footfall, Quotes, and ATV, to maximize profitability of the store.
- Store Outreach: Contribute to the store outreach plan, using your local knowledge, which may include outbound sales calls, visiting customers, and participating in meetings and events in store.
- Shop Floor Duties: Partake in general shop floor duties, including stock replenishment and processing deliveries.
- Visual Merchandising: Ensure Visual Merchandising standards are met to drive customer engagement and repeat custom through maximizing Store KPIs.
- Stock Auditing: Accurately complete stock auditing tasks in line with managers' guidance.
- Cash Handling: Process customer payment transactions while adhering to policy.
- Health and Safety: Be accountable for reading, understanding, and adhering to all retail policies communicated by your line manager.
- Cleaning and Maintenance: Uphold great standards of cleaning in areas of shop floor, back areas, windows, and fitting rooms to create a healthy environment for customers and colleagues.
- Conflict Resolution: Treat all visitors to the store with respect and consideration, using training provided to assess and approach difficult situations with the aim of a positive solution.
- Competitive Hourly Rate: £11.70 per hour.
- Performance-Related Bonus: Paid quarterly onto your annual salary (pro rata for part-time).
- Holiday Entitlement: 20 days holiday plus an attendance bonus which can mean up to 4 days additional annual leave or a cash payment.
- Christmas Gift Payment.
- Ongoing Training and Support: In-store and through our learning management platform.
- Excellent Opportunities for Career Development: In retail or the wider business.
- Access to High-Street Discounts.
- Staff Discount: Applicable to all products and up to 60% on own-brand products.
- Employee Assistance Programme: With access to 24-hour counseling.
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