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Technical Solutions Specialist
2 months ago
Palo Alto Networks is seeking a highly skilled and experienced Senior Cybersecurity Engineer to join our SASE team. As a key member of our team, you will be responsible for ensuring the secure environments of our customers.
Key Responsibilities- Act as the primary technical contact for customers, building strong relationships to ensure proper security integrations.
- Provide guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions.
- Assist customers in implementing Palo Alto Networks SASE solutions and fully integrating these into their security operations.
- Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
- Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time.
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience.
- Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Knowledge of Linux (including BASH and Python scripting).
- Strong consulting and project management skills.
Palo Alto Networks is a company built on the foundation of challenging and disrupting the way things are done. We're problem solvers that take risks and challenge cybersecurity's status quo. We're committed to providing reasonable accommodations for all qualified individuals with a disability and celebrate diversity in our workplace.
