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Senior Technical Solutions Specialist

1 month ago

London, Greater London, United Kingdom DBFS Ltd Full time
Senior Technical Solutions Specialist

DBFS Ltd is seeking a highly skilled Senior Technical Solutions Specialist to join their UK team. The ideal candidate will have a strong background in technical project management and a proven track record of delivering successful implementations.

Key Responsibilities:
  • Lead technical project teams to ensure successful implementations and provide technical assistance and supervision to other team members.
  • Conduct workshops and collaborate with business analysts and technical consultants to translate customer requirements into working solutions.
  • Provide business and technical support to customers during the implementation phase.
  • Consult and assist customers with fine-tuning application functionality and service optimization to meet business objectives.
  • Develop CRM/ERP interfaces to our products' APIs.
  • Provide technical training to customer technical staff.
  • Offer on-site support to customers during testing and go-live phases to ensure successful deployment.
Requirements:
  • At least 4 years' experience in professional services or similar client-facing roles in a client/vendor relationship.
  • At least 3 years' hands-on experience with implementation of at least one of Salesforce, ClickSoftware Solutions, or enterprise CRM, ERP, and order management software.
  • Strong desire to work in design and implementation modes in the delivery of solutions.
  • Excellent written and verbal communication skills in English.
  • Experience with Agile methodology.
  • Desire to work in an agile and young environment.
  • Design and Solution Architect experience is a plus.
  • B.S. in Computer Science, Information Systems, or Industrial Engineering preferred.