Client Support Specialist
3 weeks ago
Overview:
Explore this opportunity to comprehend the essential skills, including relevant interpersonal abilities and software proficiencies, that are necessary for success in this role.
Function:
EE Contact Centres
Unit:
Consumer
Location:
Darlington Contact Centre, United Kingdom
Compensation:
£23,504.00, with potential increase to £24,064 after 9 months, plus uncapped commission
Hourly Rate:
£12.05 per hour, increasing to £12.34 per hour after 9 months
Working Hours:
The department operates from 08:00 am to 06:00 pm, ensuring no late evening shifts and only one weekend per three weeks.
Role Summary:
Are you equipped with valuable life experiences that enable you to handle challenging scenarios? Whether it’s resilience from personal circumstances or the relationship-building skills developed over the years, you possess the transferable skills essential for a role in Payment Support.
Utilize your expertise to positively impact customers during their challenging times. Your responsibilities will include addressing billing inquiries, assisting customers who may be struggling with payments, and providing support tailored to their needs. With our comprehensive training, you will become the expert our customers rely on.
Benefits:
- Competitive starting salary of £23,504, with a rise to £24,064 after 9 months, alongside performance incentives.
- Significant discounts on EE & BT products, including mobile and broadband services, leading to substantial savings.
- Opportunities for career development, with a commitment to supporting your professional growth.
- Season Ticket Travel Loan to facilitate upfront travel expenses.
- Volunteering days to contribute positively to your local community.
- Optional Private Healthcare and Dental coverage for you and your family.
Team Culture:
We pride ourselves on fostering a collaborative team environment, providing meaningful support and tailored training to assist you in building a successful career.
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