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Client Support Specialist

2 months ago

Darlington, Darlington, United Kingdom EE Full time
Position: Customer Service Advisor

Overview:
Explore this opportunity to understand the essential skills required for success in this role, including relevant interpersonal abilities and software proficiency.

Function:
EE Contact Centres

Unit:
Consumer

Location:
Darlington Contact Centre, United Kingdom

Compensation:
£23,504.00, with potential increase to £24,064 after 9 months, plus uncapped commission

Hourly Rate:
£12.05 per hour, increasing to £12.34 after 9 months

Work Schedule:
The department operates from 08:00am to 06:00pm, with no late evening shifts and only one weekend required every three weeks.

Role Summary:
Are you equipped with diverse life experiences that enable you to handle challenging situations? Whether it’s resilience from personal experiences or the skills developed through building relationships, you possess the transferable abilities needed for a Payment Support role.

Utilize your expertise to make a positive impact by assisting customers during difficult times. Your responsibilities will include addressing billing inquiries, supporting customers who may be struggling with payments, and providing the necessary guidance they require. With comprehensive training, you will become the expert our customers need, ensuring every interaction delivers exceptional service.

Flexibility:
We recognize that life is dynamic, and this role is designed with flexibility in mind. We are committed to supporting your success, ensuring you can manage personal commitments while fulfilling your professional responsibilities.

Benefits:
  • Competitive starting salary of £23,504, with an increase to £24,064 after 9 months, along with performance incentives.
  • Significant discounts on EE & BT products, including mobile and broadband services.
  • Opportunities for career development, with a focus on helping you achieve your professional goals.
  • Season Ticket Travel Loan to assist with commuting expenses.
  • Volunteering days to contribute to your local community.
  • Optional Private Healthcare and Dental coverage for you and your family.

Team Culture:
We foster a collaborative environment with meaningful support and tailored training, empowering you to build a rewarding career.