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Client Support Specialist

2 months ago

Darlington, Darlington, United Kingdom EE Full time
Position: Customer Service Advisor

Overview:

Explore this opportunity to understand the essential skills and software proficiencies required for success in this role.

Function:
EE Contact Centres

Unit:
Consumer

Location:
Darlington Contact Centre, United Kingdom

Compensation:
£23,504.00, with potential increase to £24,064 after 9 months, plus uncapped commission

Hourly Rate:
£12.05 per hour, increasing to £12.34 after 9 months

Working Hours:
The department operates from 08:00am to 06:00pm, with no late evening shifts and only one weekend shift every three weeks.

Are you equipped with valuable life experiences that enable you to handle challenging situations? Whether it’s resilience from personal experiences or skills developed through building relationships, you possess the transferable skills needed for a role in Payment Support.

Utilize your expertise to make a significant impact in our Payment Support Team. We seek individuals who can assist and guide customers during their challenging times.

Your responsibilities will include addressing billing inquiries, supporting customers who may be behind on payments, and providing the necessary assistance they require. With our comprehensive training, you will become the knowledgeable resource they need.

Every interaction is an opportunity to deliver exceptional, personalized service.

We recognize that life is dynamic, and this role is designed with flexibility in mind.

We are committed to your success, ensuring that you can manage personal commitments while fulfilling your professional responsibilities.

Some of the benefits we offer include:

  • A competitive starting salary of £23,504, increasing to £24,064 after 9 months, along with incentives and bonuses.
  • Significant discounts on EE & BT products, including Mobile and Broadband services, resulting in substantial savings.
  • Opportunities for career development, as we are dedicated to nurturing our employees' growth.
  • Season Ticket Travel Loan to assist with upfront travel costs.
  • Volunteering days to engage with and support your local community.
  • Optional Private Healthcare and Dental coverage for you and your family.

In addition to these benefits, we foster a positive team culture, providing meaningful support and tailored training to help you build a rewarding career.