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Client Support Specialist

2 months ago

Darlington, Darlington, United Kingdom EE Full time
Position: Customer Service Advisor

Overview:

This role is designed for individuals who possess a wealth of life experience that can aid in managing challenging situations. Your resilience, whether from personal experiences or years of relationship building, can be invaluable in this position.

As a member of the Payment Support Team, you will play a crucial role in assisting customers during their financial difficulties. Your expertise will be essential in addressing billing inquiries, guiding those who may be struggling with payments, and providing the necessary support they require.

Key Responsibilities:
Every interaction with customers will be an opportunity to deliver exceptional, personalized service. You will be trained to ensure that you are well-equipped to handle various customer needs effectively.

Work Environment:
We understand the importance of flexibility in the workplace. This role is structured to accommodate your personal commitments, allowing you to manage your schedule effectively.

Benefits:

  • A competitive starting salary with opportunities for growth and additional incentives.
  • Significant discounts on company products, including mobile and broadband services.
  • Support for career development, with resources available to help you achieve your professional goals.
  • Travel loan options to assist with commuting expenses.
  • Opportunities for community engagement through volunteering initiatives.
  • Optional health and dental insurance for you and your family.

We foster a collaborative team culture, providing meaningful support and tailored training to help you build a rewarding career.