Customer Support Specialist

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time
About Us

We are One Utility Bill, a tech business that bundles household bills into one fixed monthly payment. Our mission is to make finances easier, reduce admin, and provide an exceptional customer experience.

Job Summary

We are seeking a motivated and driven Customer Support Advisor to join our warm and friendly team. As a key member of our support team, you will be responsible for engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied.

Key Responsibilities
  • Provide exceptional customer service via live chats, phone calls, and emails
  • Resolve customer queries swiftly and efficiently
  • Manage customer complaints and concerns in a professional and empathetic manner
  • Work collaboratively with the team to achieve excellent customer satisfaction
What We Offer
  • A competitive salary of £23,796 (pro-rata'd to reflect your hours) plus an uplift each year
  • 25 days holiday each year (also pro-rata'd), plus the usual bank holidays
  • Access to our employee discounts platform, Magpie
  • Up to £1500 for direct business benefit learning of your choice
  • A paid volunteering day with our chosen charities or a charity close to your heart
  • Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits
  • Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East
  • Prefer two wheels? Get yourself a new set with our Cycle to Work scheme
  • Enhanced Pension Contributions once you've been with us for 3 years
  • Free independent mortgage advice from Charles Cameron & Associates
  • Lots of socials like our weekly football & badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter
About You

We are looking for someone who is cool, calm, and collected, even when things are hectic. You should be able to manage your own workload by being self-sufficient, strive to deliver exceptional service, and be great at handling complaints from frustrated or confused customers. You should also be lovely to chat to, and confident on the phone.

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