Concierge - London

1 week ago

London, Greater London, United Kingdom Charlotte Street Hotel Full time

About Us

Charlotte Street Hotel is a renowned luxury hotel in the heart of London, known for its exceptional service and unique interior design. As a Concierge, you will be part of a team that strives to deliver unparalleled hospitality experiences to our guests.

Job Summary

We are seeking a highly skilled and experienced Concierge to join our team. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. You will be the first point of contact for guests, providing information and assistance with their queries and requests.

Key Responsibilities

  • Guest Service
    • Provide exceptional service to guests, ensuring their stay with us is memorable and enjoyable.
    • Respond promptly to guest queries and requests, providing accurate and helpful information.
    • Assist guests with their luggage, transportation, and other needs.
  • Concierge Desk Operations
    • Oversee the concierge desk operations during shifts, ensuring smooth and efficient service delivery.
    • Manage guest requests and inquiries, prioritizing tasks and ensuring timely completion.
  • Team Collaboration
    • Collaborate with other hotel staff to provide seamless and cohesive service across departments.
    • Communicate effectively with colleagues to ensure guest needs are met.

Requirements

  • Customer Service Skills
    • Provide exceptional customer service, ensuring guest satisfaction and loyalty.
    • Respond promptly to guest queries and requests, providing accurate and helpful information.
  • Communication Skills
    • Communicate effectively with guests, colleagues, and other stakeholders.
    • Provide clear and concise information to guests and colleagues.
  • Problem-Solving Skills
    • Identify and resolve guest complaints and issues in a timely and professional manner.
    • Think critically and creatively to find solutions to guest problems.
  • Teamwork
    • Collaborate with other hotel staff to provide seamless and cohesive service across departments.
    • Communicate effectively with colleagues to ensure guest needs are met.

What We Offer

  • Competitive Salary
    • A competitive salary that reflects your skills and experience.
  • Benefits Package
    • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth
    • Opportunities for career advancement and professional development.

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