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Concierge - Central London

2 months ago


London, Greater London, United Kingdom The Langham, London Full time
About the Role

We are seeking a highly skilled and experienced Concierge to join our team at The Langham, London. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Provide courteous, prompt, and efficient service to guests, ensuring their needs are met and exceeded.
  • Luggage and Parcel Management: Arrange for the delivery and collection of luggage, parcels, and mail, and liaise with the Front Office team.
  • Item Management: Ensure items are correctly recorded and stored safely if necessary.
  • Guest Requests: Assist guests with various requests and enquiries, such as restaurant reservations, transportation, and obtaining tickets for social events.
  • Message and Delivery Management: Take prompt and accurate messages and deliveries, and ensure they are handled efficiently.
  • Local Knowledge: Maintain excellent knowledge of the local area, theatre shows, restaurants, and other facilities that guests may require.
Requirements
  • Customer Service Skills: Possess excellent customer service skills and a real understanding of 5-star luxury environment service requirements.
  • Communication Skills: Have excellent communication skills, in English language, both written and verbal, and one other language.
  • IT and Systems Skills: Possess strong IT and systems skills, including Microsoft Office, GoConcierge, and Opera.
  • Personal Presentation: Maintain immaculate personal presentation.
  • Golden Keys: Possession of Golden Keys is advantageous.
  • Pro-Active Behaviour: Demonstrate pro-active behaviour and lead by example at all times.
  • Problem-Solving Skills: Possess the ability to solve problems and make balanced decisions.
Benefits
  • Financial Wellbeing: Enjoy paid overtime, discretionary service charge, 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service, access to Wagestream, and more.
  • Mental Wellbeing: Benefit from colleague recognition system, learning and development opportunities, access to the Employee Assistance Programme, and more.
  • Physical Wellbeing: Enjoy free meals on duty, uniform supplied and laundered, enhanced sick pay, eye test vouchers, and more.
About Us

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on disability, gender identity, race, religion, marital status, or any other characteristic.

We are proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations.