Concierge Ambassador

5 days ago

London, Greater London, United Kingdom Pan Pacific London Full time

About Us

Pan Pacific London is a premium hotel brand that offers understated, comforting, and approachable luxury to discerning guests. Our hotel is a fusion of old and new London architecture, providing a unique and memorable experience for our guests.

Job Summary

We are seeking a highly skilled and guest-focused Concierge to join our team at Pan Pacific London. As a Concierge, you will be responsible for providing exceptional care and service to our guests, anticipating their needs and exceeding their expectations.

Key Responsibilities

  • Be up to date with activities available in the City, including theatres, exhibitions, concerts, shows, sports, leisure activities, sightseeing tours, etc.
  • Establish close relationships with relevant partners in these areas to provide the most up-to-date information, ticketing, reservations, etc.
  • Anticipate guest needs and go the extra mile to ensure their stay is memorable.
  • Be an expert on everything that Pan Pacific London has to offer, including all hotel services, hours of operation, key personnel, hotel policies, etc.
  • Assist with other tasks or projects as assigned by hotel management and associates.
  • Ensure the smooth operation of the Concierge Desk and manage our storage space in an organized and efficient manner.
  • Ownership of the guest experience, good and the not so good, while keeping communication lines open to the senior team.
  • Manage day-to-day operations and correspondence, signing for and distributing mail/packages as appropriate, dealing with general enquiries, etc.

Benefits of Working as a Concierge at Pan Pacific London

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire
  • Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments
  • Culture Club – Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks

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