Service Reception Manager
2 days ago
Job Title: Service Reception Manager
About the Role:
We are seeking a highly skilled and experienced Service Reception Manager to join our team at Marshall Motor Group. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and leading a team of service advisors to deliver outstanding results.
Key Responsibilities:
- Provide day-to-day guidance and direction to a team of service advisors to ensure seamless customer service delivery.
- Identify areas of improvement for the service reception department to enhance performance and customer satisfaction.
- Develop and maintain professional working relationships with customers, dealership colleagues, suppliers, and external representatives.
- Plan ahead and manage time effectively to ensure all tasks are achieved.
Requirements:
- Proven experience in a similar role within a vehicle dealership or a customer-facing environment.
- Ability to remain professional, calm, and positive at all times.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills with the ability to work to deadlines.
About Marshall Motor Group:
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.
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