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Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Service Reception ManagerAbout the Role:We are seeking a highly skilled and experienced Service Reception Manager to join our team at Marshall Motor Group. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and leading a team of service advisors to deliver outstanding results.Key...
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Service Reception Manager
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Service Reception Manager
2 months ago
Job Title: Service Reception Manager
Location: Jaguar Land Rover Dealership
Job Type: Full-time
Job Category: Aftersales
About the Role:
We are seeking a highly skilled and experienced Service Reception Manager to join our team at Marshall Motor Group's Jaguar Land Rover dealership in Cheltenham and Gloucester. As a Service Reception Manager, you will be responsible for leading a team of Service Advisors and ensuring the highest level of customer care and satisfaction are delivered at all times.
Key Responsibilities:
- Provide day-to-day guidance and direction to a team of Service Advisors
- Ensure the highest level of customer care and satisfaction are delivered at all times
- Identify areas of improvement for the service reception department to improve performance and customer satisfaction
- Plan ahead and manage time effectively to ensure all tasks are achieved
- Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives
Requirements:
- Ideal experience in a similar role within a vehicle dealership
- Ability to remain professional, calm, and positive at all times
- Approach tasks eagerly and cooperate fully when requested
- Proactive mindset
- Positive, can-do attitude
- Outstanding organization and time management skills with the ability to work to deadlines
About Marshall Motor Group:
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salaries, bonuses, and a pension scheme.
