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Service Reception Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Role: Service Reception Manager

Location: Nissan Dealership

Job Summary:

We are seeking a highly skilled Service Reception Manager to join our Nissan dealership in Maidstone. As a key member of our aftersales team, you will be responsible for providing exceptional customer service, leading a team of service advisors, and driving performance on our service reception.

Key Responsibilities:

  • Provide day-to-day guidance and direction to a team of service advisors
  • Ensure the highest level of customer care and satisfaction are delivered at all times
  • Identify areas of improvement for the service reception department to improve performance and customer satisfaction
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers, and external representatives

Requirements:

  • Experience in a similar role within a vehicle dealership
  • Ability to remain professional, calm, and positive at all times
  • Approach tasks eagerly and cooperate fully when requested
  • Proactive mindset
  • Positive, can-do attitude
  • Outstanding organization and time management skills with the ability to work to deadlines

About Marshall Motor Group:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salary, bonus schemes, and opportunities for career development.