Retail Systems Support Specialist
4 weeks ago
Job Title: Retail Systems Support Specialist
Location: Hybrid Role
Overview: Join our dynamic Technology team as we embark on a transformative journey to enhance our retail systems. As a Retail Systems Support Specialist, you will play a pivotal role in defining, constructing, testing, and maintaining solutions that drive our business forward. Your collaboration with various teams will be essential in delivering optimal solutions tailored to our customers' needs.
Key Responsibilities:
- Develop expertise in critical business functions
- Outline business workflows and operational efficiencies
- Work closely with the Product Owner to formulate user stories
- Engage in planning sessions and iterative processes
- Conduct thorough research, design, and testing initiatives
- Facilitate the deployment of solutions to staging and production environments
Qualifications:
- Strong knowledge of Zonal Business systems or comparable EPoS solutions
- Experience in Product Operations, Helpdesk, or Customer Support
- Background in the hospitality sector or fast-paced environments
- Exceptional communication and analytical skills
Employee Benefits:
- Generous holiday allowance with a purchase option
- Annual performance bonus
- Family holiday discounts
- Wellbeing support services
- Access to exclusive corporate events
- Specialized discounts with partner organizations
- Opportunities for professional growth
About Us: We are part of the Bourne Leisure family, encompassing Haven and Warner Hotels, with a dedicated team of 9,000 across numerous seaside locations.
Work Culture: We prioritize the well-being of our team members, fostering an environment of openness and transparency, while embracing a hybrid working model.
Recruitment Process: The selection process may involve up to three stages, including potential presentations or skills assessments.
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