Customer Service Coordinator

6 days ago

Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Churchill Retirement Living. As a key member of our office-based team, you will play a vital role in ensuring our retired homeowners receive the highest standards of service.

Main Responsibilities:

  • Manage and coordinate workload using COINS, our CRM system
  • Filter issues and prioritize tasks and workload
  • Schedule work plans for our field-based Customer Service Technicians
  • Update the CRM system with real-time information to keep abreast of implementation, delivery times, and work schedules
  • Raise purchase orders and deal with invoices
  • SOURCE CONTRACTORS WHERE NECESSARY
  • Manage stakeholder and homeowner expectations

This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors, and suppliers.

About You

We are looking for a self-motivated, diligent, and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organized and methodical approach to juggling tasks and workload.

This is the perfect opportunity for someone who enjoys working as part of a busy team while using their initiative. To be successful, you will demonstrate the following attributes and competencies:

  • IT systems, database knowledge, and use of MS Office applications, including Excel
  • Excellent communication and listening skills
  • Organization and prioritizing skills
  • Ability to professionally manage expectations, both verbal and written
  • Problem-solving
  • Sound judgment and decision-making
  • Time management

It would be advantageous to have a background in a property-related field, although not essential.

How You'll Be Rewarded

  • Competitive salary
  • Annual holiday entitlement - 24 days + Bank Holidays
  • Day off on your Birthday to celebrate the occasion
  • Induction and training from day one
  • Group Personal Pension Plan
  • Life Assurance
  • Health Screening
  • Eye Care reimbursement
  • Colleague reward schemes and incentives
  • Employee Assistance Programme for personal and professional advice
  • Professional development/CPD
  • Social events
  • ESG – environmental, social, and governance commitment
  • Churchill Foundation providing charitable and themed events across the Churchill Group
  • Hero awards linked to our values

Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty

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