Front Office Supervisor

6 days ago

London, Greater London, United Kingdom Apex Hotels Full time

About Apex Hotels

We are a leading hospitality company that prides itself on providing exceptional customer experiences. Our team is dedicated to delivering high-quality service and creating memorable moments for our guests.

Job Overview

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Temple Court. As a key member of our Guest Services team, you will be responsible for ensuring that our guests receive the highest level of service and care.

Key Responsibilities

  • Support the Front Office Manager in overseeing the day-to-day operations of the Reception, Duty Manager, and Night shifts.
  • Develop and implement departmental strategies to drive customer performance and excellence delivery.
  • Provide high visibility during key guest demand periods to deliver a total lobby experience.
  • Meet and exceed monthly Net Promoter and Guest Review Index arrival/in stay/departure targets.
  • Take responsibility for dealing with any issues that may arise.
  • Coach team members to improve and develop their skills.
  • Manage the department in the absence of the Manager.
  • Ensure effective communication between key departments.
  • Generate ideas to drive business growth and improvement.

About You

We are looking for an individual with excellent attention to detail and a passion for delivering exceptional customer service. As a leader in our team, you will be responsible for setting the tone for our service standards and ensuring that our guests receive a warm and welcoming experience.

We want you to be yourself and bring your unique personality to the role. You will be a great communicator, a team player, and a problem-solver. You will have previous experience in a hotel reception role at a supervisor or duty manager level.

What We Offer

  • A competitive rate of pay.
  • A generous range of employee benefits, including 29 days holiday, access to an external Employee Assistance Programme, and a Financial Wellbeing App.
  • Opportunities for training and development from day one.
  • Employee events and celebrations.
  • A £ referral bonus when your friends or family join the team.
  • Contributions to a pension scheme.
  • Critical Illness & Death in Service cover.
  • Access to our employee of the quarter and annual recognition schemes.
  • Long service recognition.
  • 50% discount in our restaurants.
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
  • Cycle to Work Scheme.
  • Discounted room rates for employees, friends, and family.
  • Spa discount.

  • Front Office Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks exceptional individuals to join a dynamic team where we value your strengths and growth potential.Some of the compelling benefits you will enjoy as a Front Office Supervisor are:Competitive salary with service chargePension with company contributions50%...

  • Front Office Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks exceptional individuals to join a dynamic team where we value your strengths and growth potential.Some of the outstanding benefits you will enjoy as a Front Office Supervisor are:Competitive salary with service chargePension with company contributions50%...

  • Front Office Supervisor

    4 days ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks exceptional individuals to join a dynamic team where we value your strengths and growth potential.Some of the compelling benefits you will enjoy as a Front Office Supervisor are:Competitive salary with service chargePension with company contributions50%...

  • Front Office Supervisor

    4 days ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks exceptional individuals to join a dynamic team where we value your strengths and growth potential.Some of the outstanding benefits you will enjoy as a Front Office Supervisor are:Competitive salary with service chargePension with company contributions50%...

  • Front Office Manager

    4 days ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks unique individuals to join a team full of energy and passion, where we value your strengths and growth potential.Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:Competitive salary with 00 + service chargePension with company...

  • Front Office Manager

    5 days ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks unique individuals to join a team full of energy and passion, where we value your strengths and growth potential.Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:Competitive salary with 00 + service chargePension with company...

  • Front Office Supervisor

    1 month ago

    London, Greater London, United Kingdom art'otel - Hoxton Full time

    Front Office Supervisor Opening - art'otel HoxtonWe are recruiting for Front Office Supervisor for one of the Coolest New Hotel in Hoxton Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident is about to hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom The Landmark London Hotel Full time

    Front Office Supervisor - London Enrich the Journeys of our People and our Guests as our Front Office Supervisor The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite Marylebone station...

  • Front Office Supervisor

    4 days ago

    London, Greater London, United Kingdom Four Point Express Euston Full time

    Reception Supervisor RoleKey Responsibilities:Support the Front Office Team: Collaborate with the reception team to ensure seamless day-to-day operations and provide exceptional customer service.Guest Liaison: Serve as the primary point of contact for guests, ensuring their needs are met and hotel departments are informed of their requirements.Training and...

  • Front Office Supervisor

    6 days ago

    London, Greater London, United Kingdom Four Point Express Euston Full time

    Reception Supervisor RoleKey Responsibilities:Support the Front Office Team: Collaborate with the reception team to ensure seamless day-to-day operations and provide exceptional customer service.Guest Liaison: Serve as the primary point of contact for guests, ensuring their needs are met and hotel departments are informed of their requirements.Training and...

  • Front Office Supervisor

    1 month ago

    City of London, London, Central London, United Kingdom artotel Hoxton Full time

    Front Office Supervisor Opening - art'otel HoxtonWe are recruiting for Front Office Supervisor for one of the Coolest New Hotel in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident is about to hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two...

  • Front Office Supervisor

    4 weeks ago

    North West London, London, London, United Kingdom The Landmark Hotel London Ltd Full time

    Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker...

  • Front Office Supervisor

    6 hours ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at AccorHotel. As an Assistant Front Office Manager, you will play a key role in ensuring the smooth operation of our front desk, providing exceptional customer service, and supporting the Front Office Manager in achieving our business objectives.Key...

  • Front Office Supervisor

    4 hours ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at AccorHotel. As an Assistant Front Office Manager, you will play a key role in ensuring the smooth operation of our front desk, providing exceptional customer service, and supporting the Front Office Manager in achieving our business objectives.Key...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Bulgari Hotel London Full time

    Bulgari Hotel London, a prestigious luxury venue located in the vibrant district of Knightsbridge, embodies the perfect blend of Italian sophistication and exceptional British hospitality. Known for its distinctive architecture, outstanding service, and elite clientele, the hotel provides an unmatched experience of refined luxury.We are in search of a...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Bulgari Hotel London Full time

    Bulgari Hotel London, a prestigious luxury venue situated in the vibrant area of Knightsbridge, epitomizes the blend of Italian sophistication and exceptional British hospitality. Known for its distinctive architecture, outstanding service, and elite clientele, the hotel provides an unrivaled experience of refined luxury.We are in search of a dedicated and...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Royal Garden Hotel Full time £30,000

    Join Our Team as a Front Office SupervisorWe are thrilled to announce an opportunity for a skilled Front Office Supervisor to become a vital part of our esteemed establishment. In this role, you will assist the Reception Manager in overseeing the front desk operations, ensuring that all standard operating procedures (SOPs) and daily responsibilities are...

  • Front Office Supervisor

    10 hours ago

    London, Greater London, United Kingdom The Landmark London Full time

    Job Summary:The Landmark London is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key Responsibilities:Exercise empowerment in handling guest...

  • Front Office Supervisor

    8 hours ago

    London, Greater London, United Kingdom The Landmark London Full time

    Job Summary:The Landmark London is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.Key Responsibilities:Exercise empowerment in handling guest...

  • Front Office Operations Supervisor

    3 weeks ago

    London, Greater London, United Kingdom DORSETT LONDON HOTEL LIMITED Full time £28,000

    Position Overview: We are seeking a dedicated individual to take on the role of Front Office Operations Supervisor at DORSETT LONDON HOTEL LIMITED. Key Responsibilities: Assist the Rooms Division Manager and Front Office Manager in overseeing daily operations. Manage and lead the front desk team to ensure exceptional service delivery. Demonstrate...