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Front Office Supervisor
2 months ago
Key Responsibilities:
- Support the Front Office Team: Collaborate with the reception team to ensure seamless day-to-day operations and provide exceptional customer service.
- Guest Liaison: Serve as the primary point of contact for guests, ensuring their needs are met and hotel departments are informed of their requirements.
- Training and Development: Provide regular training to update employees' skills and knowledge, meeting their personal development needs and enhancing the overall guest experience.
- Communication: Effectively communicate with all hotel departments to ensure a cohesive and efficient operation.
- Duty Manager Shifts: Perform duty manager shifts, overseeing the Front Office department and ensuring the highest standards of customer service are maintained.
Requirements:
- Customer Service Experience: Previous experience in customer service roles is essential for this position.
This is an exciting opportunity to join the Four Point Express Euston team as a Reception Supervisor, where you will play a key role in delivering exceptional customer service and ensuring the smooth operation of the Front Office department.