Front Office Supervisor

3 weeks ago

London, Greater London, United Kingdom Royal Garden Hotel Full time £30,000
Join Our Team as a Front Office Supervisor

We are thrilled to announce an opportunity for a skilled Front Office Supervisor to become a vital part of our esteemed establishment. In this role, you will assist the Reception Manager in overseeing the front desk operations, ensuring that all standard operating procedures (SOPs) and daily responsibilities are executed efficiently, while addressing all guest inquiries with professionalism and promptness.

Key Responsibilities:
  • Guest Engagement: Ensure the hotel lobby is consistently staffed, welcoming guests with a warm smile and attentive service.
  • Inquiry Management: Address all guest inquiries, requests, and complaints in a timely and professional manner.
  • Team Support: Collaborate with supervisors to effectively manage their responsibilities and assist in the development of team members according to their training plans.
  • Communication: Facilitate seamless communication between day and night shifts, ensuring consistent service and effective handovers.
  • Quality Assurance: Monitor incoming calls to maintain high service standards and ensure proper account postings and daily allowances are accurately recorded.
What We Offer:

At the Royal Garden Hotel, we pride ourselves on providing a comprehensive range of benefits and opportunities for career growth:

  • Complimentary Stay: Enjoy a guest experience stay at our hotel within your first six months of service.
  • Meal Benefits: Indulge in complimentary meals featuring a balanced menu with a variety of options.
  • Annual Leave: Benefit from enhanced annual leave and a generous discount in our dining outlets.
  • Referral Incentives: Receive monetary rewards for referring friends to join our team.
  • Social Events: Participate in various team-building events, including annual awards and gala dinners.
  • Career Development: Access numerous opportunities for professional growth and training.
  • Volunteer Day: Enjoy one paid day per year to volunteer for a cause you are passionate about.
  • Uniform Provision: Receive complimentary uniforms and dry-cleaning allowances for non-uniformed staff.
  • Mental Health Support: Access support from trained Mental Health First Aiders and our Employee Assistance Program.
  • Well-being Programs: Participate in various well-being initiatives, including eye test vouchers and life assurance.

The Royal Garden Hotel is committed to being recognized as a premier five-star destination, where exceptional service is a hallmark of our operations. By joining our team, you will be part of a dedicated and enthusiastic environment that supports your individual journey from onboarding to career advancement.

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