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Front Office Supervisor

2 months ago

London, Greater London, United Kingdom The Landmark London Full time

Job Summary:

The Landmark London is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities:

  • Exercise empowerment in handling guest complaints and taking corrective action.
  • Make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
  • Increase the hotel's revenue by up-selling room categories in accordance with set targets and daily availability.
  • Supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping, and ensuring they are displaying company behaviors at all times.
  • Be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.

Requirements:

  • 40 hours per week, on a shift rota.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

The Landmark London is a 5-star hotel located in the heart of London. We are a member of the Leading Hotels of the World and have received numerous awards and accolades for our exceptional service and amenities. We are committed to providing our guests with a memorable and enjoyable stay, and we are seeking a highly skilled and experienced Front Office Supervisor to join our team.