Operations Support Specialist

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Landmark Information Full time

Operations Support Specialist

Edinburgh (Hybrid)

About Landmark Information:

At Landmark Information, we cultivate a welcoming, dynamic, and supportive environment that cherishes innovative ideas, ambitious goals, and a spirit of inquiry. Our culture thrives on creativity, encouraging every team member to contribute to the evolution and direction of our offerings while consistently exploring new and effective methods of operation.

Teamwork and camaraderie are central to our mission, and we take pride in uniting to accomplish remarkable outcomes.

We provide a comprehensive array of benefits aimed at enhancing your well-being and professional development, including:

Competitive SalaryGenerous Leave Entitlement: 34 days of leave, inclusive of Scottish Bank Holidays, with the option to add up to 5 additional unpaid leave days annuallyAnnual Lifestyle Allowance: £300 for personal activities of your choicePension Plan: Matched contributions up to 6% for the initial 3 years, increasing to 10% thereafterPrivate Health Coverage: Provided by VitalityGroup Income ProtectionCharitable Initiatives: Matched funding for your fundraising effortsCycle to Work and Gym Flex ProgramsInternal Coaching and Mentoring: Available throughout your tenureTraining and Career Advancement: A strong emphasis on your professional growthFamily-Friendly PoliciesComplimentary Parking

Join Landmark Information and become part of a team that nurtures your aspirations and development, both personally and professionally.

The Role

The Operations Support Specialist is tasked with delivering exceptional service and will significantly influence the overall success of the operations teams. You will serve as the primary point of contact between our organization and customers (both internal and external). Your role will involve providing high-quality customer service and identifying specific customer needs.

Your responsibilities will include:

Enhancing the continuous improvement of Landmark Information by recognizing and taking ownership of opportunities for process enhancement.Collaborating with teams to clarify information, share insights, or resolve inquiries and challenges.Supporting broader teams to ensure that performance benchmarks and business goals are achieved.Establishing enduring professional relationships.Delivering and facilitating training sessions.

About You

To excel as the Operations Support Specialist, you should possess a background in a similar field and take pride in providing outstanding customer service.

You will also have:

A strong focus on achieving results.Excellent communication skills, both written and verbal.Innovative and adaptable thinking.The ability to work collaboratively and independently.Exceptional problem-solving abilities.A commitment to personal development.

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