IT Support Specialist
3 days ago
Job Summary
Franklin Fitch is seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to all users of our IT systems.
Key Responsibilities
- Provide technical support to users via phone, email, and in-person
- Record, monitor, diagnose, resolve, and escalate technical problems
- Install and deploy new IT systems and provide training to users
- Develop and maintain technical documentation and knowledge base
Requirements
- Windows Server Operating systems
- Office 365
- Active Directory
- Intune
- High degree of technical competence
- Impeccable interpersonal and communication skills
- Exceptional customer service experience
- IT qualification or previous IT experience
Preferred Skills
- ITIL Foundation
- Azure Fundamentals
- iManage
- Aderant
About Franklin Fitch
Franklin Fitch is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking a talented and experienced IT Support Specialist to join our team.
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