Operations Support Specialist

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Landmark Information Full time

Operations Support Specialist

Edinburgh (Hybrid)

What it’s like to work at Landmark:

At Landmark, you will be part of a welcoming, energetic, and encouraging team that cherishes innovative ideas, ambitious goals, and a spirit of inquiry. We cultivate a culture of creativity, inviting everyone to participate in the evolution and strategy of our offerings, while persistently exploring new and effective methods of operation.

Teamwork and social interaction are fundamental to our mission, and we take pride in uniting to accomplish remarkable outcomes.

We provide a variety of benefits to enhance your well-being and professional development, including:

Competitive SalaryGenerous Holiday Allowance: 34 days of leave, including Scottish Bank Holidays, with the option to add up to 5 additional unpaid leave days annuallyAnnual Lifestyle Allowance: £300 for activities of your choicePension Scheme: Matched contributions up to 6% for the first 3 years, and up to 10% thereafterPrivate Health Insurance: Provided by VitalityGroup Income Protection SchemeCharitable Fundraising: Matched funding for your initiativesCycle to Work and Gym Flex SchemesInternal Coaching and Mentoring: Available throughout your tenureTraining and Career Progression: A strong emphasis on your growthFamily-Friendly PoliciesFree Parking

Join us at Landmark and become part of a team that champions your aspirations and development, both personally and professionally.

The Opportunity

The Operations Support Specialist is tasked with delivering exceptional service and will play a pivotal role in influencing the overall success of the operations teams. You will serve as the primary point of contact between us and the customer (both internal and external). Your role will involve providing quality customer service and discerning specific customer needs.

The responsibilities will include:

Contributing to the ongoing enhancement of Millar & Bryce by identifying and taking ownership of opportunities for process improvement.Collaborating within teams to clarify facts, exchange information, or resolve inquiries and issues.Supporting broader teams to ensure that performance standards and business objectives are achieved.Building enduring professional relationships.Providing and conducting training.

About You

To excel as the Operations Support Specialist, you will have a background in a similar field and take pride in delivering outstanding customer service.

You will also possess:

A strong focus on achieving results.Excellent written and verbal communication skills.Innovative and adaptable thinking.The ability to work collaboratively and independently.Exceptional problem-solving abilities.A commitment to self-improvement.

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