IT Support Specialist

2 months ago


Edinburgh, Edinburgh, United Kingdom Shepherd and Wedderburn LLP Full time

We are seeking a skilled IT Support Specialist to join our Service Desk team at Shepherd and Wedderburn LLP.

The Service Desk is a key part of our IT operations, providing first, second, and third-line support to our users. As an IT Support Specialist, you will be responsible for:

  • Installing and testing new software, hardware, and IT systems.
  • Contributing to the development and documentation of IT procedures and processes.
  • Providing technical support for projects as directed by your manager.

**Key Responsibilities:**

  • Provide second-line application, OS, and hardware support for internal and remote workers.

**Requirements:**

  • Experience with OS and application deployment.
  • Strong technical support skills covering Windows 10, MS Office, Active Directory, MS Exchange, and iOS configuration (including EMM experience).
  • Service Desk experience providing support to a multi-site organization.

**Technical Skills/Experience:**

  • Demonstrate a strong understanding of legal knowledge and be able to identify issues outside your expertise and seek appropriate assistance.
  • Comply with all firm policies and procedures, including financial.
  • Make effective use of the firm's information management systems and comply with all legal and regulatory requirements.

**About Us:**

Shepherd and Wedderburn LLP is a leading law firm that strives to provide a supportive, inclusive, and high-performance working environment. We value diversity and inclusion and encourage candidates from different backgrounds to consider opportunities at all levels of the organization.


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