IT Support Specialist
2 months ago
We are seeking a skilled IT Support Specialist to join our Service Desk team at Shepherd and Wedderburn LLP.
The Service Desk is a key part of our IT operations, providing first, second, and third-line support to our users. As an IT Support Specialist, you will be responsible for:
- Installing and testing new software, hardware, and IT systems.
- Contributing to the development and documentation of IT procedures and processes.
- Providing technical support for projects as directed by your manager.
**Key Responsibilities:**
- Provide second-line application, OS, and hardware support for internal and remote workers.
**Requirements:**
- Experience with OS and application deployment.
- Strong technical support skills covering Windows 10, MS Office, Active Directory, MS Exchange, and iOS configuration (including EMM experience).
- Service Desk experience providing support to a multi-site organization.
**Technical Skills/Experience:**
- Demonstrate a strong understanding of legal knowledge and be able to identify issues outside your expertise and seek appropriate assistance.
- Comply with all firm policies and procedures, including financial.
- Make effective use of the firm's information management systems and comply with all legal and regulatory requirements.
**About Us:**
Shepherd and Wedderburn LLP is a leading law firm that strives to provide a supportive, inclusive, and high-performance working environment. We value diversity and inclusion and encourage candidates from different backgrounds to consider opportunities at all levels of the organization.
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