IT Support Specialist

3 weeks ago


Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time
Position Overview:
Due to the ongoing growth and success of our client, TQR Consultancy Ltd, we are looking for a proactive IT Support Specialist to join our team.

Key Responsibilities:
1. Manage and document Service Requests efficiently across multiple communication platforms.
2. Identify and escalate complex or high-priority issues to relevant internal and external teams as per established protocols.
3. Provide technical assistance for point-of-sale systems and associated hardware, software, and network infrastructures.
4. Maintain communication with end-users to ensure timely resolution of issues.
5. Serve as a customer-focused liaison for users of IT systems and external stakeholders.
6. Undertake additional tasks as directed by the IT Service Desk Team Leader and senior IT personnel.
7. Stay updated on emerging technologies to enhance support capabilities.

Candidate Profile:
- Minimum of 1 year experience in IT support services.
- Fundamental understanding of troubleshooting network issues (WAN, LAN, etc.).
- Experienced IT Technician capable of delivering comprehensive support in a retail context.

Benefits:
- Competitive salary
- Pension scheme
- Long service recognition
- Employee discounts
- Cycle to work initiative

Working Hours:
- Flexible shifts available.

If you believe you possess the necessary skills and experience, we encourage you to submit your CV for consideration.

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