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IT Support Specialist

2 months ago

Plymouth, Plymouth, United Kingdom ISR RECRUITMENT LIMITED Full time

Job Title: 1st Line IT Support Engineer

Job Summary:

ISR Recruitment Limited is seeking a highly motivated and technical IT Support Specialist to join our team as a 1st Line IT Support Engineer. As a key member of our IT department, you will be responsible for providing technical support and guidance to staff and end users for a wide range of software applications.

Key Responsibilities:

  • Act as the first point of contact for the IT department via phone and email.
  • Accurately log and categorize support tickets and requests.
  • Provide technical support and guidance to staff and end users for a wide range of software applications, including in-house and administration software.
  • Ability to work under pressure and manage own time on a busy helpdesk.
  • Provide remote support to clients, primarily Microsoft 365 and Windows 10/11.

Requirements:

  • Confident communication skills when dealing with customers over the phone.
  • Good technical knowledge of Windows and mobile platforms.
  • Motivated to learn and expand technical skills.

About Us:

ISR Recruitment Limited is a leading recruitment agency specializing in IT and technical roles. We are committed to providing exceptional service and support to our clients and candidates.