Customer Service Representative
1 month ago
ARNE is a direct-to-consumer apparel and footwear brand/retailer based in the UK. We design and develop our products in the UK, manufacture in the near and far east, and ship directly to our customers through our e-commerce store.
We have ambitious objectives over the next decade, and our team believes that all targets are achievable through new product category launches, paid media, CRM activity, and further international growth.
As a Customer Service Advisor, you will join our team on a temporary basis and be involved in the day-to-day engagement with our customer base, responding to enquiries and feedback through multiple contact channels.
Key Responsibilities- Respond to customer enquiries through email, live chat, and social media
- Provide information about new and existing products
- Track and process orders and refunds
- Perform administrative tasks as assigned by Manager
- Rotate shifts between 7am and 10pm, including weekend work
- Strong organisational skills
- Computer literate, proficient in MS Office (Outlook, Excel, Word)
- Excellent verbal and written skills
- Great attention to detail
- Ability to follow process but also use own initiative to support the customer experience
- Ability to work as part of a team and on your own
- Understand the importance of brand tone and engaging with customers
- Annual holiday allowance of 32 days (including Bank Holidays) + your Birthday off
- Generous staff discount
- Health Cash Plan from day one
- Life assurance paying 5x annual salary from day one
- Discounted marketplace with money off/cash back from 100's of places
- Employee Assistant Programme
- Cycle to Work Scheme
- Tech Scheme
ARNE is an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business supports the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse.
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