Service Manager

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom Brook Street Social Care Full time

Job Title: Service Manager - Supported Living (Learning Disabilities)

Job Summary:

We are seeking a dedicated and experienced Service Manager to oversee the management of our Supported Living Service catering to individuals with Learning Disabilities (LD). The successful candidate will be responsible for ensuring high-quality care provision, fostering a supportive environment for both residents and staff, and promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management:

• Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance:

• Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development:

• Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support:

• Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management:

• Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement:

• Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement:

• Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance:

• Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

• Strong supervisory skills with the ability to support and develop a team

• Be qualified to a minimum standard of Level 3 in Health and Social Care

• Ideally you will have previous experience in a Supported Living or Residential service

• Experience working with adults with Learning Disabilities or Mental Health

• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

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