Ward Administrative Assistant

3 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Position Overview

We are pleased to announce an opportunity for a Ward Administrative Assistant to become a vital member of our innovative team within the Emergency Assessment Unit Department. Our mission is to deliver exceptional care to our patients and visitors, ensuring outstanding patient experience outcomes.

This position will provide essential support to the Emergency Assessment Unit.

Strong attention to detail, excellent organizational abilities, and clear communication skills are crucial for this significant role, along with proficient IT capabilities.

The successful candidate will be part of a rotating schedule, providing coverage 24 hours a day, 7 days a week.

Comprehensive support and internal training will be provided to the selected individual.

Key Responsibilities

Provide administrative assistance to all ward and departmental personnel, coordinating with other departments within the Trust and external organizations.

This role is essential in achieving the strategic goals of the Trust.

The individual in this position will be responsible for delivering a professional, high-quality, and efficient administrative and clerical support service to a multidisciplinary team, addressing the needs of the service while adhering to all relevant policies, procedures, and guidelines. This role demands the ability to manage high workloads and meet tight deadlines while maintaining composure, flexibility, and organization.

About Our Organization

At North Tees & Hartlepool NHS Foundation Trust, our foremost priority is to provide safe and high-quality care to our patients every day, the kind of care we would want for ourselves and our loved ones. We strive to create the best working environment with the right personnel in the right roles at the right times, ensuring exceptional patient care and experience.

We are committed to supporting our staff by fostering an inclusive and supportive workplace, offering health and well-being initiatives, staff benefits, and opportunities for personal and professional growth. Recognizing our staff is paramount; we celebrate achievements through various recognition programs, including Star and Team of the Month, colleague appreciation notes, Manager Awards, Shining Stars, and Service Awards.

We prioritize values in our recruitment process, embodying the spirit of "Together we are North Tees & Hartlepool."

Job Duties

Perform daily administrative and clerical tasks specific to the ward or departmental area, as directed by departmental managers or nursing staff, to support patient care and ensure safety, confidentiality, and security of all patient-related information.

Address inquiries from service users, including General Practitioners, patients, visitors, and their representatives, in a professional and courteous manner, consistent with legislation, policies, and procedures, including data protection and confidentiality. Accurately document messages and escalate complex queries to the appropriate staff.

Ensure all tasks are executed to a high standard, meeting the organization's requirements for patient safety, information governance, data protection, and confidentiality.

Collaborate with the multidisciplinary team on the ward and communicate with staff from other wards and departments, as well as external service users, in a professional and courteous manner, adhering to relevant legislation, policies, and procedures.

Qualifications

Essential

  • A-C in English and Maths at GCSE level

Desirable

  • ICT Qualification

Experience in Customer Service

Essential

  • Proven experience in customer service

Desirable

  • Experience in a clinical environment

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