Ward Administrative Assistant

3 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom North Tees & Hartlepool NHS Foundation Trust Full time

Job Overview

We are seeking a dedicated Ward Administrative Assistant to become a vital member of our innovative team within Care Group 2. This department encompasses a diverse array of services, including acute medicine, geriatric care, stroke management, hematology, cardiology, gastroenterology, diabetes and endocrinology, as well as respiratory care. Our mission is to deliver exceptional care to our patients while ensuring outstanding patient experience outcomes.

The ideal candidate will possess strong attention to detail, excellent organizational abilities, and clear communication skills, complemented by proficient IT capabilities.

This position will provide support to the directorate on a rotational basis, with working hours from Monday to Friday, 8 AM to 4 PM.

Comprehensive support and internal training will be provided to the successful applicant.

Key Responsibilities

The role involves providing administrative assistance to ward personnel, coordinating with various departments within the Trust and external organizations.

This position plays a crucial role in achieving the Trust's strategic goals.

The successful candidate will be responsible for delivering a professional, high-quality, and efficient administrative and clerical support service to a multidisciplinary team, ensuring that the needs of the service and all related policies, procedures, and guidelines are met. The role demands the ability to manage high workloads and tight deadlines while maintaining composure, flexibility, and organization.

About North Tees & Hartlepool NHS Foundation Trust

Our primary focus at North Tees & Hartlepool NHS Foundation Trust is to provide safe, high-quality care to our patients every day—the kind of care we would want for ourselves and our loved ones. We strive to create the best working environment with the right personnel in the right roles at the right time to ensure exceptional patient care and experience.

We are committed to supporting our staff through an inclusive and nurturing workplace, offering health and well-being initiatives, staff benefits, and opportunities for personal and professional growth. Recognizing our staff is essential to us; we celebrate achievements through various awards and recognition programs.

Job Duties

- Perform daily administrative and clerical tasks specific to the ward to support patient care, following guidance from ward managers and nursing staff to ensure patient safety and confidentiality of all patient-related information.

- Address inquiries from service users, including General Practitioners, patients, and their representatives, in a professional and courteous manner, adhering to relevant legislation, policies, and procedures, including data protection and confidentiality.

- Ensure all tasks are executed to a high standard, meeting the organization's requirements for patient safety, information governance, data protection, and confidentiality.

- Collaborate with the multidisciplinary team on the ward and with staff from other departments and external service users, maintaining professionalism and compliance with relevant legislation and policies.

- Undertake additional administrative duties as required, supporting the service's needs and working across sites if necessary.

Qualifications

Essential

  • A-C in English and Maths at GCSE level

Desirable

  • ICT Qualification

Experience in Customer Service

Essential

  • Proven experience in customer service

Desirable

  • Experience in a clinical environment

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