Customer Relations Coordinator

3 weeks ago


London, Greater London, United Kingdom fanvue Full time

Fanvue is leading the charge in the creator economy, redefining the landscape by offering a platform that empowers creators to monetize and share exceptional experiences with their audience. We are committed to enhancing human connections, bridging the gap between creators and their supporters.

As a rapidly expanding entity in the subscription industry, we are in search of a motivated professional to join our customer service division. This position plays a pivotal role in ensuring that our creators and their supporters enjoy an unparalleled experience while interacting with our platform.

Key Qualifications:

Essential Skills:

  • Outstanding written communication abilities
  • Strong analytical and problem-solving skills
  • Meticulous attention to detail and diligence
  • Process-driven mindset

Preferred Skills:

  • Experience in handling customer complaints
  • Familiarity with fraud prevention and payment assistance
  • A comprehensive approach to customer relationship management
  • Background in a similar position

Responsibilities:

  • Act as the primary contact for fans and creators on the Fanvue platform
  • Address customer inquiries swiftly and effectively
  • Ensure exceptional customer support
  • Serve as an escalation point for users facing payment, login, or payout challenges
  • Collaborate with the Operations Manager and CFO to resolve payment-related issues promptly
  • Support the Head of Support in the implementation of new strategies and enhancement of customer service protocols
  • Contribute to improving first contact resolution rates and overall operational processes
  • Your working hours will be Monday to Friday from 9am to 6pm

Perks:

  • Unlimited vacation policy
  • Remote work flexibility
  • Assistance with professional development costs
  • A team of high-achieving individuals
  • Quarterly team gatherings
  • An innovative culture that embraces rapid learning and adaptation

Are you ready to contribute to creating remarkable experiences for our creators and their supporters?

We look forward to reviewing your application.



  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Sellick Partnership Full time

    Position: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is seeking a dedicated Complaints Coordinator for a client located in Manchester. This role is pivotal in managing and addressing customer grievances,...


  • London, Greater London, United Kingdom Sellick Partnership Full time

    Position: Complaints CoordinatorEmployment Type: Full-time, 37 hours per weekHourly Rate: £17.50Contract Type: Temporary ongoingWork Arrangement: Hybrid (1 day per week in office)Sellick Partnership is currently seeking a dedicated Complaints Coordinator for a client based in Manchester. This position is pivotal in managing and addressing customer...


  • London, Greater London, United Kingdom Clipboard Health Full time

    About the Role:We are seeking a highly skilled Customer Relations Support Coordinator to join our team at Clipboard Health. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.Your Key Responsibilities:Closely Monitor Agent Performance: You will be responsible for...


  • London, Greater London, United Kingdom Clipboard Health Full time

    About the Role:We are seeking a highly skilled Customer Relations Support Coordinator to join our team at Clipboard Health. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.Your Key Responsibilities:Closely Monitor Agent Performance: You will be responsible for...


  • London, Greater London, United Kingdom Downing Full time

    Client Relations CoordinatorNorth Acton – LondonFull-TimePermanentDowning is a prestigious developer, owner, and operator of tailored, high-end student housing, residential, and commercial properties throughout the UK. With over three decades of experience, we currently manage 13 operational student accommodation facilities in 9 major cities, alongside...


  • London, Greater London, United Kingdom The Management Recruitment Group (MRG) Full time

    Position OverviewOCCUPIER RELATIONS COORDINATORTHE MANAGEMENT RECRUITMENT GROUP (MRG)ATTRACTIVE COMPENSATION PACKAGEAs the Occupier Relations Coordinator, you will work closely with the Occupier Relations Manager to cultivate and sustain productive relationships with occupiers and key stakeholders. Your role will involve assisting in the oversight of service...


  • London, Greater London, United Kingdom ISLAMIC RELIEF UK Full time

    Job DescriptionJob Title: Supporter Relations CoordinatorJob Summary:We are seeking a highly skilled and experienced Supporter Relations Coordinator to join our team at Islamic Relief UK. The successful candidate will be responsible for managing the enquiries switchboard and phone enquiry system, administering the entry of data on the fundraising database,...


  • London, Greater London, United Kingdom ISLAMIC RELIEF UK Full time

    Job DescriptionJob Title: Supporter Relations CoordinatorJob Summary:We are seeking a highly skilled and experienced Supporter Relations Coordinator to join our team at Islamic Relief UK. The successful candidate will be responsible for managing the enquiries switchboard and phone enquiry system, administering the entry of data on the fundraising database,...


  • London, Greater London, United Kingdom The Management Recruitment Group (MRG) Full time

    Position OverviewOCCUPIER RELATIONS COORDINATORTHE MANAGEMENT RECRUITMENT GROUP (MRG)ATTRACTIVE COMPENSATION PACKAGEAs the Occupier Relations Coordinator, you will work closely with the Occupier Relations Manager to cultivate and sustain productive relationships with occupiers and key stakeholders. Your role will involve assisting in the oversight of service...


  • London, Greater London, United Kingdom Breedon Group plc Full time

    About Breedon Group:Breedon Group plc stands as a prominent vertically-integrated construction materials organization operating across Great Britain, Ireland, and the USA. Our mission is to deliver superior materials and services tailored for the construction sector, underpinned by our dedication to safety, sustainability, and innovation. By joining Breedon,...


  • London, Greater London, United Kingdom Adecco Full time £14 - £16

    We are seeking a vibrant and articulate Guest Relations Coordinator to become a part of our client's enthusiastic team.Role Overview:As a Guest Relations Coordinator, you will be the welcoming face of the organization, ensuring that all visitors feel valued and attended to.Key Responsibilities:1. Greet and assist all guests entering the premises, providing a...


  • London, Greater London, United Kingdom London Business School Full time

    The RoleWe are looking for a Donor Relations Coordinator to join the Advancement team on a permanent basis. You will co-ordinate and project manage across the Advancement department to ensure a high quality delivery of a world class donor relations experience. You will have strong stakeholder skills as you will provide first line support within the school on...


  • London, Greater London, United Kingdom Marriott International Full time

    Guest Relations Manager - JOIN MARRIOTT INTERNATIONAL Marriott International is seeking a dedicated Guest Relations Manager to enhance guest satisfaction and deliver outstanding service. The successful candidate will possess excellent interpersonal abilities, a proactive mindset, and relevant experience in a similar capacity. This role provides a unique...


  • London, Greater London, United Kingdom HAIL Partners Full time

    Job Summary:HAIL Partners, a leading private equity firm, is seeking an experienced Executive Assistant to join our Investor Relations team. As a key member of our IR function, you will provide comprehensive administrative support to our senior leadership and Investor Relations team.Key Responsibilities:Administrative Support: Manage calendars, schedule...


  • London, Greater London, United Kingdom HAIL Partners Full time

    Job Summary:HAIL Partners, a leading private equity firm, is seeking an experienced Executive Assistant to join our Investor Relations team. As a key member of our IR function, you will provide comprehensive administrative support to our senior leadership and Investor Relations team.Key Responsibilities:Administrative Support: Manage calendars, schedule...


  • London, Greater London, United Kingdom SilverDoor Full time

    Key Responsibilities: Oversee daily inquiries and requests from travelers and current guests directed to the Client Relations team. Facilitate accommodation requests from clients. Coordinate with serviced apartment providers and relevant stakeholders to ensure guest requests are addressed promptly and to the highest quality. Manage modifications to...


  • London, Greater London, United Kingdom BSR Health Recruitment Ltd Full time

    Position OverviewClient Relations CoordinatorSalary: £24-26,000 + Commission (OTE £30-32,000)Location: West LondonBSR Health Recruitment Ltd is collaborating with a prestigious beauty organization in search of a skilled Client Relations Coordinator to enhance their West London team.In this role, you will be instrumental in fostering a friendly and inviting...


  • London, Greater London, United Kingdom HAIL Partners Full time

    About HAIL PartnersHAIL Partners is a leading private equity firm that excels in delivering exceptional value to its investors through strategic investments and hands-on management.Job SummaryWe are seeking an experienced Executive Assistant to join our Investor Relations team. This role is crucial in ensuring the seamless operation of our IR function,...