Customer Relations Coordinator
3 weeks ago
Fanvue is leading the charge in the creator economy, redefining the landscape by offering a platform that empowers creators to monetize and share exceptional experiences with their audience. We are committed to enhancing human connections, bridging the gap between creators and their supporters.
As a rapidly expanding entity in the subscription industry, we are in search of a motivated professional to join our customer service division. This position plays a pivotal role in ensuring that our creators and their supporters enjoy an unparalleled experience while interacting with our platform.
Key Qualifications:
Essential Skills:
- Outstanding written communication abilities
- Strong analytical and problem-solving skills
- Meticulous attention to detail and diligence
- Process-driven mindset
Preferred Skills:
- Experience in handling customer complaints
- Familiarity with fraud prevention and payment assistance
- A comprehensive approach to customer relationship management
- Background in a similar position
Responsibilities:
- Act as the primary contact for fans and creators on the Fanvue platform
- Address customer inquiries swiftly and effectively
- Ensure exceptional customer support
- Serve as an escalation point for users facing payment, login, or payout challenges
- Collaborate with the Operations Manager and CFO to resolve payment-related issues promptly
- Support the Head of Support in the implementation of new strategies and enhancement of customer service protocols
- Contribute to improving first contact resolution rates and overall operational processes
- Your working hours will be Monday to Friday from 9am to 6pm
Perks:
- Unlimited vacation policy
- Remote work flexibility
- Assistance with professional development costs
- A team of high-achieving individuals
- Quarterly team gatherings
- An innovative culture that embraces rapid learning and adaptation
Are you ready to contribute to creating remarkable experiences for our creators and their supporters?
We look forward to reviewing your application.
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