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Customer Relations Coordinator

3 months ago

London, Greater London, United Kingdom Sellick Partnership Full time

Position: Complaints Coordinator

Employment Type: Full-time, 37 hours per week

Hourly Rate: £17.50

Contract Type: Temporary ongoing

Work Arrangement: Hybrid (1 day per week in office)

Sellick Partnership is seeking a dedicated Complaints Coordinator for a client located in Manchester. This role is pivotal in managing and addressing customer grievances, emphasizing effective complaint resolution and thorough investigation.

Key Responsibilities:

  • Facilitating the investigation of customer complaints, ensuring regular updates are provided on the status of their cases.
  • Timely acknowledgment of complaints in accordance with established processes.
  • Accurate documentation of all complaints within the internal database.
  • Monitoring and tracking the progress of complaint cases.
  • Generating customer feedback reports to identify areas for ongoing improvement.
  • Handling various administrative tasks as required.

Essential Qualifications:

  • Demonstrated experience in managing complaints.
  • Strong administrative skills.
  • Experience in the social housing sector is preferred.

For further details about this role, please refer to the application process outlined in the advertisement.

Sellick Partnership is committed to promoting an inclusive and accessible recruitment process, welcoming applications from candidates of diverse backgrounds. Our advertisements provide guidance on experience and salary, with assessments based on the qualifications and skills presented in CVs. For information on the use of personal data, please consult our data processing notice available on our website.