Current jobs related to Customer Relations Support Coordinator - London, Greater London - Clipboard Health
-
Customer Service Resource Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Customer Relations Coordinator
2 weeks ago
London, Greater London, United Kingdom Somerset House Trust Full timeJob Title: Customer Relations CoordinatorWe are seeking a highly skilled Customer Relations Coordinator to join our Visitor Experience team at Somerset House Trust. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and improving the overall visitor experience.Key...
-
Customer Relations Coordinator
2 weeks ago
London, Greater London, United Kingdom Somerset House Trust Full timeJob Title: Customer Relations CoordinatorWe are seeking a highly skilled Customer Relations Coordinator to join our Visitor Experience team at Somerset House Trust. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and improving the overall visitor experience.Key...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Service Resource Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Service Resource Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
4 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Relations Coordinator
3 weeks ago
London, Greater London, United Kingdom Somerset House Trust Full timeJob Title: Customer Relations CoordinatorWe are seeking a highly skilled and experienced Customer Relations Coordinator to join our Visitor Experience team at Somerset House Trust. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive visitor experience.Key...
-
Customer Relations Coordinator
3 weeks ago
London, Greater London, United Kingdom Somerset House Trust Full timeJob Title: Customer Relations CoordinatorWe are seeking a highly skilled and experienced Customer Relations Coordinator to join our Visitor Experience team at Somerset House Trust. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive visitor experience.Key...
-
Customer Service Resource Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Relations Coordinator
3 weeks ago
London, Greater London, United Kingdom Somerset House Trust Full timeJob Title: Customer Relations CoordinatorWe are seeking a highly skilled and experienced Customer Relations Coordinator to join our team at Somerset House Trust. As a key member of our Visitor Experience team, you will be responsible for providing exceptional customer service and ensuring that our visitors have a positive and memorable experience at our...
Customer Relations Support Coordinator
2 months ago
We are seeking a highly skilled Customer Relations Support Coordinator to join our team at Clipboard Health. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.
Your Key Responsibilities:
- Closely Monitor Agent Performance: You will be responsible for closely monitoring the performance of our customer support agents, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining quality assurance scores above 90%.
- Provide Coaching and Feedback: You will provide frequent coaching to agents based on QA feedback, metrics, customer survey responses, and your own ticket observations.
- Handle Customer Escalations: You will occasionally handle angry customer escalations and ensure that they are resolved in a timely and professional manner.
- Ensure Schedule Adherence: You will ensure that agents adhere to their schedules and meet desired productivity levels.
- Maintain Coaching Logs: You will maintain coaching logs and provide regular written feedback to agents.
- Stay Up-to-Date with Tools and Technology: You will be comfortable navigating our support environment, which includes tools such as Zendesk, Metabase, and Five9.
- Lead by Example: You will lead by example and demonstrate a commitment to excellence in customer service.
- Delegate Tasks: You will delegate tasks to high-potential team members to build a culture of learning and development in the team.
- Initiate Consequence Management: You will initiate consequence management steps in the case of low-performing team members.
Requirements:
- 2+ Years of Coaching Experience: You must have at least 2 years of coaching experience, with a proven track record of helping others improve their performance.
- 2+ Years of Team Leadership Experience: You must have at least 2 years of team leadership experience, with a proven track record of leading a customer support team.
- 2+ Years of Customer Service Experience: You must have at least 2 years of customer service experience, with a proven track record of providing exceptional customer service.
System Requirements:
- Minimum 15Mbps Wired Internet Connection: You must have a minimum 15Mbps wired internet connection.
- Minimum i5 Processor or Equivalent: You must have a minimum i5 processor or equivalent.
- Minimum 12GB RAM: You must have a minimum 12GB RAM.
- Quiet Working Environment: You must have a quiet working environment.
- Steady Power and Internet Connection: You must have a steady power and internet connection.
Work Arrangements:
We operate 24/7 and follow a rotating roster. The expectation is that individuals should be able to overlap with EST/PST time zones and accommodate weekend shifts if needed in case of any emergency. However, they would have the flexibility to take leave on other days of the week.
