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Customer Relations Coordinator

3 months ago

London, Greater London, United Kingdom Sellick Partnership Full time

Position: Complaints Coordinator

Employment Type: Full-time, 37 hours per week

Hourly Rate: £17.50

Contract Type: Temporary ongoing

Work Arrangement: Hybrid (1 day per week in office)

Sellick Partnership is currently seeking a dedicated Complaints Coordinator for a client based in Manchester. This position is pivotal in managing and addressing customer grievances, emphasizing effective complaint resolution and thorough investigation.

Key Responsibilities:

  • Facilitating the investigation of customer complaints, ensuring timely updates are provided throughout the process.
  • Promptly acknowledging complaints within established timelines.
  • Accurately documenting all complaints in the internal database.
  • Monitoring and tracking the progress of complaint cases.
  • Generating customer feedback reports to identify areas for process enhancement.
  • Handling various administrative tasks as required.

Essential Qualifications:

  • Demonstrated experience in managing complaints.
  • Strong administrative skills.
  • Experience in the social housing sector is preferred.

For further details about this role, please refer to the application process outlined in the advertisement. Sellick Partnership is committed to fostering an inclusive and accessible recruitment environment, welcoming applications from candidates of diverse backgrounds and experiences.

For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.