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Supporter Relations Coordinator

2 months ago

London, Greater London, United Kingdom ISLAMIC RELIEF UK Full time
Job Description

Job Title: Supporter Relations Coordinator

Job Summary:

We are seeking a highly skilled and experienced Supporter Relations Coordinator to join our team at Islamic Relief UK. The successful candidate will be responsible for managing the enquiries switchboard and phone enquiry system, administering the entry of data on the fundraising database, processing donations, updating supporter details, and maintaining accurate and up-to-date supporter records.

Key Responsibilities:
  • Customer Service: Provide excellent telephone manner and customer service to supporters and donors.
  • Data Management: Administer the entry of data on the fundraising database, ensuring accuracy and up-to-date records.
  • Donation Processing: Process donations and update supporter details in a timely and efficient manner.
  • Performance Management: Carry out performance reviews, 1:1 meetings, development, motivation, and effective management of performance issues.
  • Data Protection: Demonstrate experience of processing income and compliance around data protection regulations.
  • Database Management: Proven experience and working knowledge of the Raiser's Edge database with the ability to analyse data using complex queries.
Requirements:
  • Experience: Demonstrable experience of people management, data management, and database analysis.
  • Skills: Excellent communication and customer service skills, with the ability to work in a fast-paced environment.
  • Education: Relevant qualifications in a related field, such as business administration or marketing.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team: A collaborative and supportive team environment.

Islamic Relief UK is an equal opportunities employer.