Customer Service Manager

6 days ago


Prescot, Knowsley, United Kingdom FFR Limited Full time
About the Role

We are seeking an accomplished and results-oriented professional to join our team at FFR Limited as a Customer Relations Manager. This role is ideal for someone who wants to take projects and tasks from concept to completion and see the results of their work.

Key Responsibilities
  • Oversee various aspects of operations, including inventory management, and process improvement.
  • Manage and maintain a portfolio of several hundred products across multiple online marketplaces and channels.
  • Resolve customer queries and complaints promptly and effectively.
  • Work effectively with different departments to coordinate information, resolve problems, and support their daily operational needs.
  • Deliver exceptional service and achieve organisational objectives.
Requirements
  • Experience in operations and customer service excellence.
  • Record of optimising operational efficiency, driving customer satisfaction, and leading high-performing results.
  • Ability to self-manage workloads and meet deadlines.
  • Experience and confidence working within a similar online eCommerce business environment.
About Us

FFR Limited is an e-commerce business located in the UK, operating in a diverse range of B2B and B2C sectors. We are looking for a key individual to bring their Customer Service system knowledge to our business and implement best practices in Customer Service Excellence.



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