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Customer Service Representative
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Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...
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Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
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Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
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Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...
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Customer Service Representative
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Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Agent to join our team at Pacifica Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound calls and web chat enquiries.Key Responsibilities:Manage incoming calls from customers and clients,...
Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Contact Centre Support Specialist to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound calls and web chat enquiries.
Key Responsibilities
- Manage incoming calls from customers and clients, promoting our business while delivering world-class customer support related to appliance repairs.
- Handle multiple web chats and incoming calls simultaneously, ensuring timely and effective resolution of customer queries.
- Escalate complex customer issues to senior team members or management as required.
- Participate in regular performance reviews and target setting with your line manager.
- Complete administrative tasks as assigned by management, ensuring accurate and timely completion.
- Ensure client portals are up-to-date and any queries or waiting approvals are cleared.
Requirements
- Minimum 1 year of experience in a customer service or contact centre environment.
- Exceptional customer service skills, with the ability to deliver a high level of service to internal and external clients.
- Problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Flexible working approach, with the ability to work in a fast-paced contact centre environment.
- Capable of multi-tasking, with excellent time management and organisational skills.
- Proficient user of Microsoft systems, including Excel and Word.
- Excellent knowledge and understanding of client requirements, with the ability to be an expert in your field.
Company Benefits
- Regular company events and social activities.
- Company pension scheme.
- Free on-site parking.
- Opportunity to work remotely.
