Customer Service Representative
2 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Pacifica. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our clients and customers.
Key Responsibilities:
- Manage incoming calls from customers and clients, promoting our business while providing world-class customer support related to appliance repairs.
- Ability to handle multiple web chats and incoming calls simultaneously.
- Ability to handle escalations from customers.
- Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
- Participate with Account Manager & Management to review performance and targets and agree on a plan of action.
- Carry out any administrative duties assigned by management daily.
- Ensure client portals are actioned and any queries/waiting for approvals/client and customer notes etc are cleared.
Requirements:
- 1 year minimum experience of working in a Customer Service/Contact Centre environment.
- Deliver exceptional customer service to all internal and external clients and customers.
- Problem-solving skills.
- Flexible working approach.
- Capable of multi-tasking in a fast-paced Contact Centre environment.
- Drive/Self-motivation.
- Good organisational and time management skills.
- Good understanding and a proficient user of Microsoft systems e.g Excel, Word etc.
- Excellent knowledge and understanding of client requirements to be the 'Expert' in your field.
Company Benefits:
- Regular company events.
- Company pension.
- Free on-site parking.
- Availability to work remotely.
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Approach Personnel Ltd Full time**Customer Service Representative Opportunity**Rainhill, Liverpool**Salary:** £13,063 per year**Job Type:** Part Time 20 Hours per weekWe are seeking a skilled Customer Service Representative to join our facilities helpdesk team based in Rainhill. The successful candidate will provide vital administrative and scheduling support to the maintenance team,...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Approach Personnel Ltd Full time**Customer Service Representative Opportunity**Rainhill, Liverpool**Salary:** £13,063 per year**Job Type:** Part Time 20 Hours per weekWe are seeking a skilled Customer Service Representative to join our facilities helpdesk team based in Rainhill. The successful candidate will provide vital administrative and scheduling support to the maintenance team,...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Approach Personnel Ltd Full timeCustomer Services Representative/SchedulerWe are seeking a skilled Customer Services Representative/Scheduler to join our facilities helpdesk team based in Rainhill. As a key member of our team, you will provide vital administrative and scheduling support to our maintenance team, ensuring seamless operations and exceptional customer service.Key...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Approach Personnel Ltd Full timeCustomer Services Representative/SchedulerWe are seeking a skilled Customer Services Representative/Scheduler to join our facilities helpdesk team based in Rainhill. As a key member of our team, you will provide vital administrative and scheduling support to our maintenance team, ensuring seamless operations and exceptional customer service.Key...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full time{"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Pacifica. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full time{"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Pacifica. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers...
-
Customer Service Representative
6 days ago
Prescot, Knowsley, United Kingdom Approach Personnel Ltd Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our facilities helpdesk team in Rainhill, Liverpool. The successful candidate will provide vital administrative and scheduling support to the maintenance team.Key Responsibilities:Provide exceptional customer service to clients and internal stakeholders.Manage and coordinate...
-
Customer Service Representative
2 weeks ago
Prescot, Knowsley, United Kingdom Tesco Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Tarbock Woodlands Esso Express store. As a key member of our team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a clean...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, providing...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, providing...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague at our Tarbock Woodlands Esso Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague at our Tarbock Woodlands Esso Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Agent to join our team at Pacifica Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our business...
-
Customer Service Representative
4 weeks ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Agent to join our team at Pacifica Group Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our business...
-
Customer Service Representative
6 days ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...
-
Customer Service Representative
1 month ago
Prescot, Knowsley, United Kingdom Pacifica Full timeAbout the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...