Customer Service Representative

4 days ago

Prescot, Knowsley, United Kingdom Pacifica Full time
About the Role

We are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.

Key Responsibilities
  • Manage incoming calls from customers and clients, promoting our business while providing world-class customer support related to appliance repairs.
  • Ability to handle multiple web chats and incoming calls simultaneously, ensuring timely and effective resolution of customer queries.
  • Ability to handle escalations from customers, providing a high level of service and support.
  • Undergo any training and development as required, completing online training courses through Pacifica's Learning Hub.
  • Participate in regular performance reviews and target setting with your line manager, ensuring alignment with company goals.
  • Carry out any administrative duties assigned by management, ensuring efficient and effective operation of the service desk.
Requirements
  • 1 year minimum experience of working in a Customer Service/Contact Centre environment.
  • Deliver exceptional customer service to all internal and external clients and customers.
  • Problem-solving skills, with the ability to think critically and resolve complex customer queries.
  • Flexible working approach, with the ability to adapt to changing priorities and deadlines.
  • Capable of multi-tasking in a fast-paced Contact Centre environment, with excellent time management and organizational skills.
  • Good understanding and proficient user of Microsoft systems, including Excel and Word.
  • Excellent knowledge and understanding of client requirements, with the ability to provide expert-level support.
Company Benefits
  • Regular company events and social activities.
  • Company pension scheme.
  • Free on-site parking.
  • Availability to work remotely, with flexible working arrangements.

  • Customer Service Representative

    1 day ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Pacifica. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers...

  • Customer Service Representative

    1 day ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Pacifica. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers...

  • Customer Service Representative

    1 week ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    {"title": "Customer Service Representative", "content": "About the RolePacifica Group Ltd is seeking a highly skilled Customer Service Representative to join our team in Prescot, England. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service to our clients and customers.Key Responsibilities:Manage incoming...

  • Customer Service Representative

    1 week ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    {"title": "Customer Service Representative", "content": "About the RolePacifica Group Ltd is seeking a highly skilled Customer Service Representative to join our team in Prescot, England. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service to our clients and customers.Key Responsibilities:Manage incoming...

  • Customer Service Representative

    2 weeks ago

    Prescot, Knowsley, United Kingdom One Retail Full time

    We are seeking a skilled and friendly Customer Service Representative to join our team at One Retail. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients and visitors.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Prescot, Knowsley, United Kingdom One Retail Full time

    We are seeking a skilled and friendly Customer Service Representative to join our team at One Retail. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients and visitors.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and...

  • Sales and Customer Service Representative

    3 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    About the RoleFour Recruitment Ltd is seeking a highly motivated and experienced Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for delivering exceptional customer service, building and maintaining successful partnerships with customers, colleagues, and suppliers, and...

  • Customer Service Representative

    3 days ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...

  • Customer Service Representative

    3 days ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers.Key ResponsibilitiesManage incoming calls from customers and clients, promoting our...

  • Customer Service Representative

    58 minutes ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    About the RoleWe are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support...

  • Customer Service Representative

    2 weeks ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Centre Support Specialist to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound calls and web chat enquiries.Key ResponsibilitiesManage incoming calls from customers and...

  • Customer Service Representative

    2 weeks ago

    Prescot, Knowsley, United Kingdom Pacifica Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Centre Support Specialist to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through inbound calls and web chat enquiries.Key ResponsibilitiesManage incoming calls from customers and...

  • Customer Service Manager

    2 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity:Our client, a leading e-commerce business, is seeking a highly skilled professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, they require an individual who can bring expertise in customer service and implement best practices to enhance customer experience.Working with a...

  • Customer Service Manager

    2 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity:Our client, a leading e-commerce business, is seeking a highly skilled professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, they require an individual who can bring expertise in customer service and implement best practices to enhance customer experience.Working with a...

  • Customer Service Manager

    3 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity: Our client, a leading e-commerce business, is seeking a highly skilled professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, this role offers a unique opportunity to make a significant impact on the company's customer service system and implement best practices in customer...

  • Customer Service Manager

    3 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity: Our client, a leading e-commerce business, is seeking a highly skilled professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, they require an individual who can bring expertise in customer service and implement best practices to enhance customer experience. As a key member of...

  • Customer Service Manager

    3 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity: Our client, a leading e-commerce business, is seeking a highly skilled professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, this role offers a unique opportunity to make a significant impact on the company's customer service system and implement best practices in customer...

  • Customer Service Manager

    2 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity:Our client, a leading e-commerce business, is seeking an experienced professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, this role offers a unique opportunity to make a significant impact on the company's customer service system and implement best practices in customer...

  • Customer Service Manager

    2 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity:Our client, a leading e-commerce business, is seeking an experienced professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, this role offers a unique opportunity to make a significant impact on the company's customer service system and implement best practices in customer...

  • Customer Service Manager

    3 weeks ago

    Prescot, Knowsley, United Kingdom Four Recruitment Ltd Full time

    Opportunity: Our client, a leading e-commerce business, is seeking an experienced professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, they require an individual to bring their expertise in customer service and operations to implement best practices and improve customer journey...