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Customer Service Representative

2 months ago


Prescot, Knowsley, United Kingdom Pacifica Full time
About the Role

We are seeking a highly skilled and motivated Contact Centre Service Desk Technician to join our team at Pacifica. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, handling inbound calls and web chat enquiries, and delivering world-class support related to appliance repairs.

Key Responsibilities
  • Manage incoming calls from customers and clients, promoting our business while providing top-notch customer support.
  • Handle multiple web chats and incoming calls simultaneously, ensuring seamless communication with our clients.
  • Escalate customer issues and concerns in a timely and professional manner.
  • Participate in training and development programs to enhance your skills and knowledge.
  • Collaborate with account managers and management to review performance and set targets.
Requirements
  • Minimum 1 year of experience in a customer service or contact centre environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced contact centre environment.
  • Strong organisational and time management skills.
  • Proficient user of Microsoft systems, including Excel and Word.
What We Offer
  • Regular company events and team-building activities.
  • Company pension scheme.
  • Free on-site parking.
  • Availability to work remotely.