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Customer Service Manager
2 months ago
Opportunity:
Our client, a leading e-commerce business, is seeking a highly skilled professional to drive sales and growth across multiple industries and websites. With a diverse range of B2B and B2C sectors, this role offers a unique opportunity to make a significant impact on the company's customer service system and implement best practices in customer service excellence.
As a key member of the team, you will work closely with suppliers and manage large product catalogues to ensure seamless operations. Your expertise in customer service and operations will be instrumental in driving customer satisfaction and achieving organisational objectives.
Responsibilities:
- Develop and implement customer service strategies to drive customer satisfaction and loyalty.
- Oversee inventory management and process improvement initiatives to optimise operational efficiency.
- Resolve customer queries and complaints promptly and effectively, ensuring a high level of customer satisfaction.
- Collaborate with different departments to coordinate information, resolve problems, and support daily operational needs.
- Manage and maintain a portfolio of products across multiple online marketplaces and channels.
- Conduct competitor analysis and identify opportunities to improve the customer experience.
- Self-manage workloads and meet deadlines, prioritising tasks to achieve organisational objectives.
Requirements:
- Proven experience in customer service and operations, with a strong track record of driving customer satisfaction and loyalty.
- Ability to work in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with suppliers and colleagues.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement.
- Experience working in an e-commerce business environment or office-based environment, with a strong understanding of online marketplaces and channels.
About Four Recruitment Ltd:
We are a leading recruitment agency, specialising in placing talented professionals in exciting roles across various industries. Our team of experts is dedicated to providing exceptional service and support to our clients and candidates, ensuring a seamless recruitment process.
